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E-book: Fintech and the customer experience​ – best practices, trends and insights

Fintechs are shaking up the finance industry for the better. Learn more about meeting and exceeding customer needs and best practices from leaders in the industry.

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Article

E-book: How to select the right Key Performance Indicators (KPIs) in the contact center

Discover best practices and expert analysis to help you choose – then improve – the most critical Key Performance Indicators (KPIs) in the contact center.

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How fast-growing companies can use outsourcing to scale business

In order to scale business efficiently, fast-growing companies need to be agile and smart with time and resources. Discover expert tips on when and where to outsource.

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TELUS International handles over 200 million BPO transactions annually via voice, email, chat, social media and back-office support.