Content Moderation Solutions
Protect the safety and well-being of your user communities to maintain trust and keep your brand strong.
Protect your brand
Effectively manage your online reputation and remove inappropriate content or actions that go against healthy community guidelines.
Boost your social media presence
Increase your user base and attract more customers through your social and ecommerce channels with community management best practices.
Keep users safe
Safeguard your online community with user risk scoring, background checks, watchlists and proactive safety notifications.
Don’t just moderate; elevate your online communities
Leverage our best-in-class capabilities to ensure your digital experiences are safe and welcoming for users.
Human-in-the-loop approach
Better understand the context of content with resilient human agents in the workflow.
Award winning well-being programs
Our extensive wellness programs ensure our digital first responders stay mentally, emotionally and physically healthy.
Localized compliance
With 32 countries of operation covering 50+ languages, our content moderation teams are ingrained in the local markets and cultures they are protecting.
Digital expertise
Harness the power of our digital accelerators to safeguard the best experiences for your customers.
A full-service framework
Our content moderation services help transform your online spaces into thriving hubs of positive interaction and engagement.
Ad Review & Moderation
Optimize your ads across online channels with a thorough evaluation of relevance, intent and cultural context. Our moderators examine both the content of the ads (text, graphics, video, audio, etc.) and the content of the landing pages to which they lead.
Community Management
Whether you're looking to safeguard your community against fake accounts, or grow your user base via positive brand interactions, we can help you enhance your online brand presence. Our experts are well-versed in the full range of listening platforms and use the appropriate social etiquette for each channel while always matching your brand tone and voice.
Explore our success stories
Aligning content moderation operations to new legislation for a games client
Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.Strengthening a global social media giant’s brand reputation
Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.Read moreOutcome Spotlight
89%average content moderation accuracy score64%reduction in attrition falloutProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.Read moreOutcome Spotlight
97%average attendance rate for content moderators94%customer satisfaction
Aligning content moderation operations to new legislation for a games client
Learn about TELUS International's work helping a successful games company maintain player safety on its social media channels with content moderation.Strengthening a global social media giant’s brand reputation
Discover how TELUS International supports a global leader in short-form video content with moderation and ad review services.Read moreOutcome Spotlight
89%average content moderation accuracy score64%reduction in attrition falloutProtecting the player community for a global games platform
See how we helped a global games platform scale its content moderation operations amid a period of unprecedented growth.Read moreOutcome Spotlight
97%average attendance rate for content moderators94%customer satisfaction
Reach out to our team of experts to discuss how we can enhance your content moderation program.
Contact usProtecting your customers and brand reputation
Our combination of resilient human support and technology automation helps to deliver a full-service framework that includes content moderation and brand reputation management, as well as fraud prevention and online safety. With in-depth experience and proven results, our industry-leading Trust, Safety & Security Solutions bring value to global companies across a range of industries.
Awards and recognition
Celebrating excellence
TELUS International was named a Leader in NelsonHall’s 2023 NEAT Assessment for Content Transformation Services.
Learn more about our Content Moderation Solutions
Speak with a digital CX specialist today.
Contact us