Europe’s third largest airline achieves customer service consolidation

The client is a global leader in their three main lines of business: passenger transportation, cargo transportation, and aeronautics maintenance.

They operate 2,200 daily flights to 316 destinations in 115 countries, and support a frequent flyer base of 25 million members. The case study shares how:

  • The client transitioned to a centralized operating model
  • Enhanced its multilingual support services from “booking to landing”
  • Experienced increased productivity of 40%
  • Decreased average handle time (AHT) by 50%

Download the case study: Europe's third largest airline achieves customer service consolidation and process centralization

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  • File type: PDF
  • File size: 1.0 MB

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