Headquartered in France and operating in 143 countries, this Pan-European rental car agency needed to consolidate its decentralized customer care and back-office functions while enhancing operational efficiency and maintaining a customer focus.
The client required a partner that could manage several challenges:
- Managing seasonal peaks without impacting quality
- Managing procedural differences from country to country
- Maintaining stable conversion rates along with revenue generation
Learn how TELUS International supported client growth by increasing team size up to 70% while maintaining quality above 90%.