European travel company centralizes back-office and support for costs savings and quality

Headquartered in France and operating in 143 countries, this Pan-European rental car agency needed to consolidate its decentralized customer care and back-office functions while enhancing operational efficiency and maintaining a customer focus.

The client required a partner that could manage several challenges:

  •     Managing seasonal peaks without impacting quality
  •     Managing procedural differences from country to country
  •     Maintaining stable conversion rates along with revenue generation

Learn how TELUS International supported client growth by increasing team size up to 70% while maintaining quality above 90%.

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In every interaction we have with TELUS International, they teach us something new about delivering great support. They teach us something new about our processes and capabilities, and how they can be improved.

Director, Enterprise Support
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