Boosting chat sales over $1.2 billion for multinational technology company

In the first month of our chat sales program, we grossed $2 million in sales. As we ramped, that number grew to over $9 million in monthly sales.

Continuous improvement led to sustained CSAT performance over 85% and increased margin per chat by up to 25%, a boost to both the client’s efficiency and revenue. Since the program launched, TELUS International has generated over $1.26 billion in revenue for the client.

This case study reveals:

  • How we trained tenured agents to maximize chat sales
  • Techniques and strategies for sustaining 85% CSAT
  • The tactics we implemented to reach and maintain agent engagement levels over 85%
  • How we achieved 1,000% account growth, handling 100% of the client’s chat volume

Download the case study: Boosting chat sales over $1.2B

Download the PDF
  • File type: PDF
  • File size: 0.1 MB

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Testimonial

We have boosted our sales while increasing customer satisfaction through Chat services. [TELUS International] Chat Advisors have the skills and experience both to help our clients online and hike our sales at the same time.

Large e-commerce company, France

Did you know?

TELUS International handles over 200 million BPO transactions annually via voice, email, chat, social media and back-office support.