Research & case studies

White paper

Delivering omnichannel CX: A guide for implementation – with Everest Group (part 2)

Omnichannel implementation may sound daunting, but organizations with a well-planned approach and strategy are quick to reap the rewards. Everest Group, in partnership with TELUS International, has released its second paper in a two-part series, offering a practical guide to successful omnichannel execution.

White paper |

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Customer quote

All providers say they partner with their clients; TELUS International acts like a partner demonstrating their ability to deliver against our goals and strategies – instilling empathy with their agents, driving NPS scores and achieving sales performance success.

Division VP, retail industry

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.