Press & awards

Hear what our experts have to say! Read about TELUS International in the media. We cover customer service best practices and trending BPO and ITO topics.

FORTUNE: (Full Global Outsourcing 100 supplement) TELUS International and Google Cloud – A collaboration focused on customer experience innovation
June 30, 2017

FORTUNE: (Full Global Outsourcing 100 supplement) TELUS International and Google Cloud – A collaboration focused on customer experience innovation

From the article: “Google selected TELUS International as a partner in customer support because of its strong employee retention, brand commitment and compatible culture. In fact, TELUS International enjoys attrition rates well below the industry average, and employee engagement scores exceed 80% according to Aon Hewitt. Months into the program, Google saw its own customer satisfaction ratings climb, and as the Google customer base exploded, so too did its relationship with TELUS International."

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  • 2018
  • February 14, 2018

    CRN: TELUS International CEO on Xavient acquisition plans, adding 15,000 employees in two years, and his BPO competition

    In the wake of the Xavient announcement, Jeffrey Puritt, sat down with CRN to discuss the company's expanding workforce of nearly 30,000 and how TELUS International is positioned in the growing BPO market.

    Alec Shirkey

  • February 6, 2018

    PR Newswire: TELUS International completes acquisition of Xavient Information Systems

    LAS VEGAS and SIMI VALLEY, Calif., Feb. 6, 2018 /PRNewswire/ -- TELUS International today confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital - powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020.

  • February 5, 2018

    iTunes: How chatbots and AI are impacting CX – podcast with Jeffrey Puritt

    Customer Experience is the new competitive battleground – and this podcast will give you the competitive edge. Subscribe now for rare interviews and powerful insights from the Masters of CX. Spotify, Nest Labs, Gofundme – just some of the global giants of tech who have paid a visit to Voxpro Studios. (Available on iTunes, Stitcher and Soundcloud)

    Voxpro Studios | Voxpro - powered by TELUS International

  • January 31, 2018

    CIO.com: 8 CRM implementation best practices

    Customer relationship management (CRM) solutions continue to evolve, with established vendors releasing new features and functionality (cloud, mobile, AI) — and new vendors entering the market. As a result, whether you are looking for an enterprise solution or one tailored for small or midsize businesses, need a solution designed for a mobile, decentralized workforce, or want something industry-specific, there is a CRM for you. Read what TELUS International CIO, Mike Ringman, has to say on scaling your CRM for the future (point #3).

    Jennifer Lonoff Schiff

  • January 15, 2018

    CustomerThink: Five ways IoT is changing the workplace

    As a contact center provider supporting connected consumers and their IoT-enabled products, TELUS International’s own hiring and talent development practices have evolved in many ways. And, although other businesses may not be providing technical support for IoT devices like we do, it’s likely that many of these changes will apply to other workplaces as well.

    Marilyn Tyfting, Chief Corporate Officer, TELUS International

  • January 12, 2018

    Forbes: 14 predictions for the future of smart home technology

    2018 holds even more promise for the smart home industry, as devices like Google Home, Alexa and Amazon Echo become more commonplace and artificial intelligence becomes more sophisticated. Forbes asked 14 members of Forbes Technology Council what they think consumers can expect in the coming year. Our CIO shares insights on point #8.

    Forbes Technology Council

Awards | Our commitment to putting customers first is evident in our award-winning BPO and ITO services as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:

IAOP – Global Outsourcing 100
2017

IAOP – Global Outsourcing 100

TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.

Contact Center and BPO awards

LearningElite Finalist 2018

LearningElite Finalist

TELUS International has been named a LearningElite Finalist for 2018. This robust, peer-reviewed ranking and benchmarking program recognizes those organizations that employ exemplary workforce development strategies that deliver significant business results. Final rankings will be revealed on March 26.

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Bulgarian Donations Forum 2017

Bulgarian Donations Forum

The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.

Aon Hewitt – Commitment to Engagement 2017

Aon Hewitt – Commitment to Engagement

TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.

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Canada’s Most Powerful Women: Top 100 2017

Canada’s Most Powerful Women: Top 100

Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.

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Cisco Cloud Partner of the Year 2017

Cisco Cloud Partner of the Year

For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.

Asia CEO Awards – CSR Company of the Year 2017

Asia CEO Awards – CSR Company of the Year

The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.

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Top 100 Innovators in Diversity and Inclusion 2017

Top 100 Innovators in Diversity and Inclusion

TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.

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Learning in Practice – The Strategy Award 2017

Learning in Practice – The Strategy Award

The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.

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Best Call Center Company in the Philippines 2017

Best Call Center Company in the Philippines

For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.

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Services Exporter of the Year – El Salvador 2017

Services Exporter of the Year – El Salvador

TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.

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Fastest-Growing Company of the Year 2017

Fastest-Growing Company of the Year

TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.

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Outsourcing Provider of the Year 2017

Outsourcing Provider of the Year

TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.

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Achievers 50 Most Engaged Workplaces 2017

Achievers 50 Most Engaged Workplaces

The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.

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Omnichannel Provider of the Year – Finalist 2017

Omnichannel Provider of the Year – Finalist

TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.

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Romanian Outsourcing Awards for Excellence 2017

Romanian Outsourcing Awards for Excellence

TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.

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LearningElite Winner 2017

LearningElite Winner

TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

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IAOP – Global Outsourcing 100 2017

IAOP – Global Outsourcing 100

TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.

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ATD Excellence in Practice 2016

ATD Excellence in Practice

Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.

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Corporate Industry Champion 2016

Corporate Industry Champion

Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!

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Most Innovative Office in RO 2016

Most Innovative Office in RO

CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.

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Cisco Cloud Partner of the Year 2016

Cisco Cloud Partner of the Year

For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.

Learning in Practice 2016

Learning in Practice

TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.

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Executive of the Year 2016

Executive of the Year

Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.

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PEZA Outstanding Community Project – Philippines 2016

PEZA Outstanding Community Project – Philippines

TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.

CEO of the Year – Philippines 2016

CEO of the Year – Philippines

Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.

Topbrands – Guatemala 2016

Topbrands – Guatemala

As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.

LearningElite Winner 2016

LearningElite Winner

Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.

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Skillsoft Perspectives – talent development 2015

Skillsoft Perspectives – talent development

Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.

Business Leader in Corporate Social Responsibility – Europe 2015

Business Leader in Corporate Social Responsibility – Europe

Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.

Wellbeing Master @ Work – Europe 2015

Wellbeing Master @ Work – Europe

At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.

Corporate National Volunteer award – Philippines 2015

Corporate National Volunteer award – Philippines

Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’

Did you know?

TELUS International handles over 200 million BPO transactions annually via voice, email, chat, social media and back-office support.

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