Hear what our experts have to say! Read about TELUS International in the media. We cover customer service best practices and trending BPO and ITO topics.
CRN: TELUS International CEO on Xavient acquisition plans, adding 15,000 employees in two years, and his BPO competition
In the wake of the Xavient announcement, Jeffrey Puritt, sat down with CRN to discuss the company's expanding workforce of nearly 30,000 and how TELUS International is well-positioned in the growing BPO and digital services market.Read more
May 31, 2018
Finance Monthly: How digital transformation is helping brands meet the heightened expectations of today’s consumers
Finance Monthly recently spoke with Rajeev Tandon, CEO of Xavient Digital – powered by TELUS International, about how future competitiveness will be determined by those who make digital evolution a part of their core DNA to continuously adapt ahead of their competitors.
May 31, 2018
Artificial intelligence is getting a lot of attention today, but many businesses have little understanding about what they can and cannot accomplish through AI. Michael Ringman, TELUS International CIO, discusses some of the common misconceptions with Chanelnomics.
May 15, 2018
Brands are catching on to the fact that happy productive employees help improve overall customer experiences. Marilyn Tyfting, Chief Corporate Officer at TELUS International, weighs in on the role of technology and the need for ongoing training and development.
May 2, 2018
Michael Ringman, TELUS International CIO, describes a machine learning use case IT has taken on to curb call center agent attrition rates - a major issue in the call center business.
April 30, 2018
TELUS International CIO, Michael Ringman, shares his thoughts on the types of artificial intelligence that are making an impact — and the types of artificial intelligence that still have a ways to go.
April 27, 2018
Jeffrey Puritt discusses why companies should become involved in corporate social responsibility efforts, how to do so and the ways it can help attract young talent to an organization.
Interview with Lauren Dixon, Senior Editor
Awards | Our commitment to putting customers first is evident in our award-winning BPO and ITO services as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:
IAOP – Global Outsourcing 100
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.
Contact Center and BPO awards
The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS International is a Top 150 Worldwide Honoree.Read more
The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS International was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.Read more
The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.Read more
The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.Read more
Voxpro – powered by TELUS International was named on the Financial Times 1,000 list which ranks companies in 31 European countries that have achieved the highest compound annual growth rate in revenue between 2013 and 2016.Read more
The ICMI awards recognize contact centers around the world that most embody contact center excellence. TELUS International has been named a finalist in the 'Best Outsourcing Provider' category. Winners will be announced on May 22.Read more
TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.
TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.Read more
The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.Read more
The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.Read more
The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’Read more
TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.Read more
ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.Read more
The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.
TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.Read more
Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.Read more
For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.Read more
TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.Read more
The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.Read more
For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.Read more
TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.Read more
TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.Read more
TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.Read more
The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.Read more
TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.Read more
TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.Read more
TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.Read more
TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.Read more
Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.Read more
Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!Read more
CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.Read more
For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.
TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.Read more
Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.Read more
TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.
Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.
As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.
Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.Read more
Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.
Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.
At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.
Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’