Press & awards

Press | Hear what our experts have to say! Read about TELUS International in the media. We cover customer experience innovation and next-gen digital best practices.

Contact Center Pipeline: How handprints on a wall can drive top-line growth
October 15, 2018

Contact Center Pipeline: How handprints on a wall can drive top-line growth

TELUS International President and CEO, Jeffrey Puritt, discusses the company’s social responsibility efforts and the positive impacts events like the TELUS Days of Giving have on the local community, team member engagement and long-term business growth.

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Awards | Our commitment to putting customers first is evident in our award-winning CX digital solutions as well as our best-in-class HR practices and global-leading team member engagement. Here are a few of our recent awards:

IAOP – Global Outsourcing 100
2018

IAOP – Global Outsourcing 100

TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.

Customer Experience Innovation awards

Canada’s Most Powerful Women: Top 100 2018

Canada’s Most Powerful Women: Top 100

For the second consecutive year, Marilyn Tyfting, chief corporate officer for TELUS International, has been named one of Canada’s; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.

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Best Place to Work (Large) & Enterprise Product of the Year 2018

Best Place to Work (Large) & Enterprise Product of the Year

The Best in Biz North America Awards is an independent awards program judged by prominent editors and reporters from top-tier media publications. TELUS International received silver in the Best Places to Work (Large) category and silver in Enterprise Product of the Year category for the TELUS Cloud Contact Center (TC3) solution.

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Best Employer – Philippines 2018

Best Employer – Philippines

TELUS International was named one of four Best Employers in the Philippines by Aon. The organizations recognized achieved Employee Engagement scores of 88%, compared to a market average of 72%.

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Most Generous Contributor in the Community 2018

Most Generous Contributor in the Community

The Bulgarian Donations Forum Awards acknowledge companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Recipients are determined by the volume of financial investments and the qualities of their programs.

People’s Choice Stevie Award for Favorite Companies 2018

People’s Choice Stevie Award for Favorite Companies

TELUS International won the People's Choice Stevie Award for Favorite Companies in the Business or Professional Services category. Winners were determined through a worldwide public vote with more than 22,000 votes cast.

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Achievers 50 Most Engaged Workplaces in North America 2018

Achievers 50 Most Engaged Workplaces in North America

The Achievers 50 Most Engaged Workplaces Award recognizes top employers who display leadership and innovation in engaging their employees in the workplace based on eight elements of employee engagement.

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Company of the Year – Gold Stevie Award 2018

Company of the Year – Gold Stevie Award

TELUS International was named the winner of a Gold Stevie Award in the Company of the Year - Business or Professional Services - Large category. More than 74 nations took part with over 3,900 nominations submitted across all categories.

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Top 1000 Companies Worldwide for Millennial Women 2018

Top 1000 Companies Worldwide for Millennial Women

The list of 2018 honorees were chosen based on their investment in the next generation of female leaders as determined by Mogul's annual research examining workplaces for women. TELUS International is a Top 150 Worldwide Honoree.

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Outsourcing Provider of the Year 2018

Outsourcing Provider of the Year

The ICMI Global Contact Center Awards program recognizes companies that value leadership, vision, and innovation within the customer service industry. TELUS International was named Outsourcing Provider of the Year for successfully leveraging client relationships to improve the customer experience.

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Best Workplace 2018

Best Workplace

The annual Romanian Outsourcing & Shared Services Awards celebrates the success of the most prominent companies acting in the outsourcing industry in Romania. The “Best Workplace” category recognizes top quality design, functionality and excellence in the workplace.

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Learning! 100 Awards 2018

Learning! 100 Awards

The Learning! 100 Awards recognize the top organizations for their best-in-class learning and development programs, with learning cultures that create outstanding organizational performance.

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Contact Center Outsourcing (CCO) PEAK Matrix™ 2018

Contact Center Outsourcing (CCO) PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers in which innovation, intellectual property and technology take center stage. TELUS International was rated a Major Contender in its first year participating in the annual industry assessment.

Business Leader in CSR 2018

Business Leader in CSR

The ABSL Romania Awards aim to identify and highlight the projects of the previous year with the greatest impact in business and in the community. The winners were nominated by a jury of business experts from Romania and abroad.

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Europe’s Fastest Growing Companies 2018

Europe’s Fastest Growing Companies

Voxpro – powered by TELUS International was named on the Financial Times 1,000 list which ranks companies in 31 European countries that have achieved the highest compound annual growth rate in revenue between 2013 and 2016.

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Best CSR Initiative 2018

Best CSR Initiative

TELUS International was awarded the "Best CSR Initiative" at the 2018 Romanian CSR Awards in Bucharest. The award recognizes the significant social impact the TELUS Days of Giving has had on the community.

LearningElite Winner 2018

LearningElite Winner

TELUS International received a Gold placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

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Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

Mogul’s Top 100 Innovators in Diversity & Inclusion

The top 100 are determined through weighted scoring, taking into account minority representation in top leadership roles, support and resources for employees, and social contribution within each organization.

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Best Front-Line Team of the Year – Philippines 2018

Best Front-Line Team of the Year – Philippines

The International ICT Awards Philippines recognize excellence at the individual and organizational level in the Information Communication Technology sector. TELUS International was named Best Front-Line Team of the Year for 2018.

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Recruiter Awards Finalist 2018

Recruiter Awards Finalist

The iconic Recruiter Awards recognize outstanding achievements by agencies and in-house recruiters around the world. TELUS International made the shortlist in two categories for 2018: ‘In-house innovation in recruitment’ and ‘Most effective employer brand development.’

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IAOP – Global Outsourcing 100 2018

IAOP – Global Outsourcing 100

TELUS International has once again been named on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.

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ATD Excellence in Practice Award 2017

ATD Excellence in Practice Award

ATD’s Excellence in Practice program recognizes organizations for results achieved using practices and solutions from the entire scope of talent development. Awards are presented to organizations whose talent development efforts have delivered measurable and sustained business results.

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Bulgarian Donations Forum 2017

Bulgarian Donations Forum

The award program acknowledges companies that have sustained and transparently supported initiatives and causes that are important to Bulgarian society. Award recipients are determined by the volume of financial investments and the qualities of their programs. TELUS International was acknowledged as the most generous contributor in the community and provider of largest volume of non-financial donations.

Aon Hewitt – Commitment to Engagement 2017

Aon Hewitt – Commitment to Engagement

TELUS International Philippines accepted the special recognition award for Commitment to Engagement for 2017 at the prestigious Aon Best Employers ceremony. The special recognition is given to organizations who successfully create a motivated and engaged workforce.

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Canada’s Most Powerful Women: Top 100 2017

Canada’s Most Powerful Women: Top 100

Marilyn Tyfting, chief corporate officer for TELUS International, is one of Canada’s Most Powerful Women: Top 100 Award Winners for 2017; an honor that proudly acknowledges the country’s leading female executives who have raised their voices, overturned obstacles and paved a path for the next generation.

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Cisco Cloud Partner of the Year 2017

Cisco Cloud Partner of the Year

For the third consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.

Asia CEO Awards – CSR Company of the Year 2017

Asia CEO Awards – CSR Company of the Year

The CSR Company of the Year award honors TELUS International for its far-reaching efforts in promoting programs and development projects that have made an impactful contribution to the Filipino community.

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Top 100 Innovators in Diversity and Inclusion 2017

Top 100 Innovators in Diversity and Inclusion

TELUS International ranked 13 on Mogul’s Top 100 Innovators in Diversity and Inclusion list. The Top 100 were determined through weighted scoring, taking into account minority representation in leadership roles, support and resources for employees, and social contribution.

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Learning in Practice – The Strategy Award 2017

Learning in Practice – The Strategy Award

The Learning in Practice Awards recognize industry leaders who have demonstrated excellence in the design and delivery of employee development programs. TELUS International received silver in The Strategy Award category.

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Best Call Center Company in the Philippines 2017

Best Call Center Company in the Philippines

For the second year in a row, TELUS International was named the Best Call Center Company to work for in the Philippines through a survey conducted by AuxBreak.

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Services Exporter of the Year – El Salvador 2017

Services Exporter of the Year – El Salvador

TELUS International was presented the “Services Exporter 2017” award by the Corporation of Exporters of El Salvador (COEXPORT) in recognition of our contribution to economic growth and development both inside and outside of El Salvador.

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Fastest-Growing Company of the Year 2017

Fastest-Growing Company of the Year

TELUS International received Gold at the 2017 International Best in Biz Awards in the Fastest-Growing Company of the Year category. The Best in Biz Awards are the only independent global business awards program judged by members of the press and industry analysts.

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IT World Awards 2017

IT World Awards

Xavient Digital earned Gold in the Best IT Software, Business Intelligence & Analytics category, for its Real Time Deep Learning Customer Interaction Engine v2.035 as well as in the Most Innovative IT Software, Network Management category, for its Network Configuration Management Platform XNCM v3.75

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Outsourcing Provider of the Year 2017

Outsourcing Provider of the Year

TELUS International was named Outsourcing Provider of the Year at the prestigious 2017 Call Center Week Excellence Awards. This annual award program recognizes world-class thinking, creativity and execution across the full spectrum of contact center functions.

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Achievers 50 Most Engaged Workplaces 2017

Achievers 50 Most Engaged Workplaces

The Achievers 50 Most Engaged Workplaces Award recognizes top employers that display leadership and innovation in engaging their workplaces. TELUS International is a 2017 recipient thanks to its caring culture and commitment to the team member experience.

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Omnichannel Provider of the Year – Finalist 2017

Omnichannel Provider of the Year – Finalist

TELUS International was named a finalist in the Omnichannel Provider of the Year and Outsourcing Provider of the Year categories at the 2017 Call Center Week Excellence Awards. These awards honor those who have made a commitment to driving superior contact center and CX performance.

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Romanian Outsourcing Awards for Excellence 2017

Romanian Outsourcing Awards for Excellence

TELUS International received the “CSR Initiative of the Year” distinction thanks to the significant social impact our TELUS Days of Giving has had on the community. Last year, more than 350 team members came together to renovate a center for Romanian children with life-limiting illnesses.

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LearningElite Winner 2017

LearningElite Winner

TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. A comprehensive evaluation of learning and development, this award honors organizations that employ exemplary workforce development strategies that deliver significant business results.

Read more
IAOP – Global Outsourcing 100 2017

IAOP – Global Outsourcing 100

TELUS International is pleased to announce its inclusion on the Global Outsourcing 100 list in the Leader category. This list reflects the best outsourcing providers across size and growth, customer references, awards and certifications, programs for innovation, and CSR.

Read more
ATD Excellence in Practice 2016

ATD Excellence in Practice

Our Learning@TI Roadmap received an ATD Excellence in Practice Honorable Mention Citation in the Organizational Learning and Development category. ATD received more than 220 entries in ten categories. Honorable Mention Citations are presented to promising practices with measurable impact.

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Corporate Industry Champion 2016

Corporate Industry Champion

Presented to the company who received the highest number of votes from 'in-country' contact center professionals as being key in helping to shape the industry through either innovative products, services or exceptional leadership / education in the sector. Congrats to our El Salvador team!

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Most Innovative Office in RO 2016

Most Innovative Office in RO

CBRE, in partnership with Skanska, announced the winners of “The Most Office” competition in Bucharest. The award is the first office competition in Romania and acknowledged TELUS International Europe as having one of the most up-to-date, popular and chic office spaces on the market.

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Cisco Cloud Partner of the Year 2016

Cisco Cloud Partner of the Year

For the second consecutive year, TELUS, with support from TELUS International, was recognized as Cisco’s Cloud Partner of the Year for Americas-Canada led by our strong performance across our TELUS Cloud Collaboration, TELUS Cloud Contact Center, and Cisco-based Managed IT Solutions (MITS) portfolios.

Learning in Practice 2016

Learning in Practice

TELUS International is proud to have received a Silver 'Strategy Award’ and a Bronze ‘Trailblazer Award’ from Chief Learning Officer (CLO) magazine, recognizing executives and organizations for their design and delivery of employee development programs.

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Executive of the Year 2016

Executive of the Year

Our very own President and CEO, Jeffrey Puritt, was recognized as Executive of the Year in the Stevie International Business Awards (IBA). More than 60 nations took part with over 3,800 IBA nominations received across various categories. Jeff was recognized for his commitment to social responsibility while achieving impressive growth.

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PEZA Outstanding Community Project – Philippines 2016

PEZA Outstanding Community Project – Philippines

TELUS International Philippines was selected by the Director General of the Philippines Economic Zone Authority for its corporate social responsibility projects which include building homes and refurbishing schools for the families who need it most.

CEO of the Year – Philippines 2016

CEO of the Year – Philippines

Interim President and GM for Operations, Rajiv Dhand, along with our Philippines team, were recognized by the International ICT Awards. Highlights include growth to over 10,000 team members in Manila and over 80% team member engagement scores as measured by AON Hewitt.

Topbrands – Guatemala 2016

Topbrands – Guatemala

As the only BPO selected in Guatemala, TELUS International Central America was thrilled to make the Topbrands list. Topbrands is a division of Superbrands UK, which commissions independent research to identify the strongest brands as voted by marketing experts, business executives and consumers.

LearningElite Winner 2016

LearningElite Winner

Chief Learning Officer magazine acknowledges organizations with exemplary workforce development strategies. Thanks to our performance in learning strategy, leadership and impact, we received a bronze placement along with Deckers Brands, Deloitte and SAP.

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Skillsoft Perspectives – talent development 2015

Skillsoft Perspectives – talent development

Skillsoft, a leader in learning management, recognized TELUS International with an honorable mention for Empowering Continuous Talent Development. This award honors organizations that empower employees to take charge of their professional development via knowledge sharing.

Business Leader in Corporate Social Responsibility – Europe 2015

Business Leader in Corporate Social Responsibility – Europe

Association of Business Service Leaders in Romania (ABSL) acknowledged the most innovative initiatives in the Romanian business industry. TELUS International Europe received the award for Business Leader in Corporate Social Responsibility (CSR) for creating positive energy and change.

Wellbeing Master @ Work – Europe 2015

Wellbeing Master @ Work – Europe

At the “Happiness & Wellbeing Awards” in Romania, TELUS International Europe was recognized for promoting wellbeing in and outside of the workplace. The award goes to companies that take constant care of their employees through benefits including CSR, training, health and wellness, and more.

Corporate National Volunteer award – Philippines 2015

Corporate National Volunteer award – Philippines

Awarded by the Philippines National Volunteer Service Coordinating Agency – and the only volunteer award granted by the Filipino government – TELUS International Philippines was recognized for its ongoing volunteer and community giving efforts based on its corporate philosophy of ‘We give where we live.’

Did you know?

TELUS International handles over 200 million BPO transactions annually via voice, email, chat, social media and back-office support.

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