IT outsourcing & digital transformation

Building next-gen digital experiences

Building next-gen digital experiences

Let us transform your business for an effortless customer experience. Leverage our global footprint to deploy the best IT talent, technology, time to market and cost optimization.

Get in touch

Digital solutions & transformation

By combining domain and industry expertise, a broad breadth of technology services, and managed hybrid infrastructure, we deliver digital solutions that accelerate digital transformation, support business growth, optimize customer and employee experience, and achieve competitive advantage. Our solutions cover:

DevOps / Test Automation:  Tap into agile application development for faster release cycles and end-to-end automation for test ecosystems.

AI / Big Data / Analytics:  Leverage the power of data for better decision-making and to automate operations. Utilize solutions like chatbots to solve real business problems.

Mobility / IoT:  Expand the possibilities of data-informed decision-making and smart products to improve customer experience.

Robotic Process Automation:  Automate and digitize low-level and manual tasks to improve workforce productivity and reduce risk.

Application Modernization:  Integrate legacy applications with new applications, and selectively move them to the cloud.

UX & UI:  Design customer-centric digital products that offer a positive user experience and improve brand loyalty.

Enterprise Application Integration:  Remove application performance bottlenecks, reduce integration costs and improve compliance.

Managed Infrastructure:  Power digital platforms via a mix of multi-cloud, traditional IT infrastructure, security and network services.

Service desk

For any business, productivity losses are a big problem. Having an outsourced service desk arms your company with a 24/7, single point of contact (SPOC) focused on keeping your people productive. Using a tiered support structure also helps manage costs while ensuring your employees receive the support they require to minimize downtime and disruption. Building on our reputation as a customer service innovator, our service desk solutions are focused on delivering high-quality customer experiences backed by exceptional technical knowledge.

Infrastructure management

Improve the availability, performance, and costs associated with managing your IT assets. Our infrastructure management solutions provide readily available, end-to-end, redundant and robust systems and infrastructure to optimize your IT operations. Using globally accepted industry standards (ISO and ITIL) and the latest technology, our global support model helps you reduce your infrastructure management costs while addressing next generation technology requirements.

TELUS Cloud Contact Center

Take your contact center to a higher level with our feature-rich, cloud-based contact center technology solutions. Based on Cisco’s Hosted Collaboration platform (an end-to-end enterprise grade solution), our cloud contact center offers you the benefits of the latest contact center technology without any capital expenditure, maintenance or upgrade costs. Instead, a predictable per-seat monthly fee enables you to scale up or down as your business changes, while providing each agent with the exact features required.

Our technology partners

We respect market dynamics and the need to partner with best-in-class providers to deliver end-to-end solutions to our customers. Our IT partners include:

Avaya, Cisco, Google, Kaseya, Qlik, Verint, Workday

            Contact an outsourcing expert Contact an
            outsourcing expert

            Let us answer your questions, provide more details, or share our industry expertise.

            Get in touch

            Did you know?

            Based on 156,000 annual Service Desk interactions for one large telecom client, we surpassed FCR goals, hitting 87%; exceeded CSAT targets, hitting 99%; and achieved a Quality Performance score of 95%.