Checklist: Omnichannel implementation for travel and hospitality companies

With so many touchpoints in the travel and hospitality customer journey, an omnichannel implementation may seem more like a pipe dream than a reality – but we’re here to help! This easy-to-follow omnichannel checklist created by Everest Group, in partnership with TELUS International, is designed to assist today’s most successful travel brands navigate to an omnichannel customer experience strategy.



This checklist features:

  • Distilled lessons from omnichannel CX experts
  • People, process and technology success factors
  • Data and analysis considerations
  • Direct access to our full omnichannel reports with Everest Group


Get your free checklist now!

From the checklist:

Putting technology and cool amenities aside, an exceptional customer experience across all touchpoints remains at the forefront of successful hospitality brands.