How smart buyers structure their contact center outsourcing partnerships – free whitepaper.

According to Everest Group, 50-60% of end-of-term Contact Center Outsourcing (CCO) contracts were not renewed in the last few years. The question is why? What’s separating the critical outsourcing relationships from the indispensable?

MaximumBPOValuecover

This study covers:

  • Six key factors impacting CCO relationship value
  • Benefits achieved through a more engaged model
  • Steps buyers and their service providers can take to foster an engaged relationship
  • The metrics of an engaged partnership; moving from operational to business outcomes

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From the paper

Engaged outsourcing relationships do not just happen – they are envisioned, intentionally nurtured, and diligently built. This study shows that while significant effort and planning goes into building such a relationship, the result is a more effective and value-driven service model.