Five steps for Conversational Bot Success: A helpful primer for chatbot implementation
Conversational Bots have proven their ability to increase performance, reduce cost and propel live agents into more rewarding roles – but not without careful planning, ongoing care and a clear strategy. Make the most of your investment with our easy-to-follow guide featuring best practices that can be applied to your digital transformation journey.
This primer includes:
- Common questions and answers related to bot implementation
- Tips for achieving cross-departmental buy-in
- Cost considerations
- Key metrics for evaluation
- Qualities to look for in a digital CX partner
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From the primer:
With a reported record number of rollouts having failed in recent years and Gartner’s prediction that 40% of bot applications launched in 2018 will be abandoned by 2020, it is essential to plan carefully, invest adequately and improve continuously.