Free Download: Defining, Discussing & Calculating Attrition – with Everest Group
There’s no doubt about it. Attrition costs call center operators a lot of money. Working with the Everest Group, TELUS International offers a framework for discussing and defining contact center attrition.
In this white paper, you will discover:
- How to establish a clear definition for capturing attrition rates
- Recommendations for calculating attrition
- Factors that impact attrition today
- How to manage and reduce attrition for better customer experience