Growth-enabling customer support for tech companies
When growing fast, you need to remain smart with time and resources. Outsourcing can free up precious in-house staff to focus on what you do best. But it all starts with finding the right outsourcing partner – one that “gets” your culture, brand and customers. We can help.
It’s been said that outsourcing is a strategy that fast-growing tech companies cannot live without. And that was exactly the case for this fitness wearables market leader as it looked to sustain an engaging brand experience consistent with its products. Learn how this tech leader partnered with TELUS International to make its customers both happier and healthier.
– Success story, leading fitness wearablesSee the story
From multichannel to omnichannel CX
Omnichannel isn’t just a buzzword; it’s a “must” to win over digitally savvy customers. Learn what’s needed to evolve from multichannel to omnichannel customer service with our readiness assessment checklist, created in partnership with Everest Group.Download the checklist
Preparing your support team for the IoT‑connected consumer
While connected devices have made their way into the households of millions of consumers, IDC research has found that less than one-third (31 percent) of consumers feel they take full advantage of their digital devices. This reveals an opportunity for brands to provide more holistic and proactive customer support.Download the InfoBrief