Issue 4 – Customers First magazine! Focus on fast-growing tech and marketplace disruptors

The fourth issue of our Customers First magazine is now available!

Posted November 28, 2017

In honor of our recent partnership with Voxpro, our latest issue of Customers First is entirely dedicated to fast-growing tech companies and other marketplace disruptors. Check it out to learn how technology brands are managing customer data, launching omnichannel support, retaining Millennials, and perhaps most importantly, ensuring that high-tech always remains high-touch.

Grab the PDF or read it online here.

Inside this issue, you’ll discover:

Does big data always mean big benefits for customers? Data is the foundation of modern innovation but whether it always makes the customer experience better is up for debate.

How a new global partnership aims to redefine and disrupt the business services industry – Jeffrey Puritt, TELUS International president and CEO, and Dan Kiely, Voxpro founder and CEO, discuss how their new partnership is redefining customer experience for global brands and marketplace disruptors.

Why Millennials prefer banking with non-financial brands – How fast-growing tech companies are using customer service to attract and retain Gen Y customers.

How to adapt gaming customer service to modern tech disruptions – Discover how player support is evolving to meet new technology standards set by the industry.

At war with the status quo: Nest Labs’ unique approach to customer service –John Moses, head of customer support at Nest Labs, shares how the company is trying to bring warmth, humanness and a sense of self-sufficiency to customer support, while helping users address the inherent complexity and overwhelming feature choice in today’s IoT-enabled devices.

New research: Delivering omnichannel customer experience – A practical guide to successful omnichannel execution, created in partnership with Everest Group.

Plus much more!

And be sure to check out Customers First issue 1, issue 2 and issue 3 for more global insights on strategy and innovation in the contact center and beyond.

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In every interaction we have with TELUS International, they teach us something new about delivering great support. They teach us something new about our processes and capabilities, and how they can be improved.

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California-based tech giant