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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

The most important quality for a healthcare customer service agent to have

Article | The most important quality for a healthcare customer service agent to have

Learn how to make your company's healthcare customer service a more empathetic, humane experience.

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Article

The future of healthcare customer service

Article | The future of healthcare customer service

Discover the three healthcare industry trends that are making customer service more important than ever.

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Article

Do no harm: Managing the customer service challenges of healthcare product recalls

Article | Do no harm: Managing the customer service challenges of healthcare product recalls

Recalls. You think they'll never happen, until they do. Discover customer service best practices for healthcare product recalls.

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Article

Why an engaged workforce enhances security in healthcare customer service

Article | Why an engaged workforce enhances security in healthcare customer service

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

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Article

It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Article | It’s okay to talk SMAC about healthcare – Social, Mobile, Analytics and the Cloud

Learn how SMAC (Social, Mobile, Analytics and the Cloud) are being leveraged to deliver a better healthcare customer experience.

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Article

E-book: Best practices in healthcare customer service

Article | E-book: Best practices in healthcare customer service

The Patient Experience E-Book looks at current trends and best practices, with a focus on turning information and customer interactions into better health outcomes.

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Article

Healthcare and IoT: Balancing patient privacy, innovation and customer service

Article | Healthcare and IoT: Balancing patient privacy, innovation and customer service

Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.

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Article

How artificial intelligence is revolutionizing the patient experience in healthcare

Article | How artificial intelligence is revolutionizing the patient experience in healthcare

Discover how artificial intelligence is improving healthcare customer service by solving some of the most cumbersome problems facing the industry today.

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Article

Healthcare customer service goes high-tech with immersive technology

Article | Healthcare customer service goes high-tech with immersive technology

Discover four technologies that are gaining traction in the healthcare industry as companies merge a functional, high-quality experience with the empathy patients are looking for.

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Article

How fast-growing health-tech companies are improving the patient experience

Article | How fast-growing health-tech companies are improving the patient experience

Learn how high-growth tech-driven companies like Oscar Health and Zocdoc are leveraging customer service in the healthcare industry to deliver an improved patient experience.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.