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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

Five things all financial services leaders need to know about customer service

Article | Five things all financial services leaders need to know about customer service

Discover best practices for boosting customer service in the financial services industry from customer experience experts.

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Article

Why your cryptocurrency exchange needs an expert customer service partner

Article | Why your cryptocurrency exchange needs an expert customer service partner

Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.

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Article

Why a customer experience partner is key to earning fintech consumer trust

Article | Why a customer experience partner is key to earning fintech consumer trust

Learn how a customer experience partner can help fintech companies build trust during times of hyper-growth and market disruption.

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Article

How Millennial habits impact banking innovation and customer service

Article | How Millennial habits impact banking innovation and customer service

Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.

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Article

How financial services brands can make omnichannel customer experience a priority

Article | How financial services brands can make omnichannel customer experience a priority

From top-line growth to enhanced customer experience, the benefits of an omnichannel strategy are substantial for financial services brands. Discover three tips for successful implementation.

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Article

Why Millennials prefer banking with non-financial brands

Article | Why Millennials prefer banking with non-financial brands

The majority of Millennials would rather go to the dentist than listen to a message from the bank. Learn how tech companies are winning over this coveted demographic in the financial services industry.

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Article

How customer service is evolving with P2P payments

Article | How customer service is evolving with P2P payments

Discover how the financial services industry is changing to address the rising popularity of peer-to-peer (P2P) payments and the unique customer service challenges in the space.

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Article

How fintech companies are attracting Gen Z through customer experience

Article | How fintech companies are attracting Gen Z through customer experience

Discover how fintech companies and traditional financial institutions are using a digital and personalized customer experience to capture the attention of Generation Z.

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Article

Four fintech companies using customer experience as a successful business strategy

Article | Four fintech companies using customer experience as a successful business strategy

Discover how TransferWise, Acorns, Clover Health and Credit Karma, are going the extra mile to deliver the best possible fintech customer experience to attract and retain customers.

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Article

Three ways tech unicorns are prioritizing customer service as a differentiator

Article | Three ways tech unicorns are prioritizing customer service as a differentiator

Three ways high-valued fast-growing tech companies are leveraging customer service to differentiate themselves from established businesses and competing start-ups.

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Article

How big banks and fintechs are working together to innovate the customer experience

Article | How big banks and fintechs are working together to innovate the customer experience

Global VP, Kevin Bottoms, shares insights on how fintechs and legacy financial institutions are combining their strengths to offer an exceptional and innovative customer experience.

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Article

E-book: Fintech and the customer experience​ – best practices, trends and insights

Article | E-book: Fintech and the customer experience​ – best practices, trends and insights

Fintechs are shaking up the finance industry for the better. Learn more about meeting and exceeding customer needs and best practices from leaders in the industry.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.