Articles & events

Article | News: TELUS International announces the acquisition of Xavient Digital
Article

News: TELUS International announces the acquisition of Xavient Digital

Learn how the new partnership expands TELUS International’s global IT services offering with advanced, next-generation IT consulting and delivery capabilities.

Read more

Article library

No results found. Try widening your search results by changing the filters above.
Article

How business intelligence drives contact center efficiency

Article | How business intelligence drives contact center efficiency

Discover why business intelligence is an exciting tool for brands looking to improve customer satisfaction while also boosting operational efficiency.

Read more 
Article

How speech and text analytics improve performance, processes and costs

Article | How speech and text analytics improve performance, processes and costs

Discover how speech and text analytics can drive increased revenue, improved conversion rates and lower costs in the contact center and beyond.

Read more 
Article

How chatbots improve customer satisfaction (CSAT) scores

Article | How chatbots improve customer satisfaction (CSAT) scores

Discover how advancements in technology have elevated chatbots from novelty to necessity for increased customer satisfaction.

Read more 
Article

How artificial intelligence in the contact center reduces call volume

Article | How artificial intelligence in the contact center reduces call volume

Learn how traditional call reduction strategies partnered with artificial intelligence (AI) can benefit both the customer and the contact center.

Read more 
Article

How to use business intelligence to improve the customer experience

Article | How to use business intelligence to improve the customer experience

Discover how business intelligence (BI) is positively impacting operational efficiencies and giving companies a competitive edge in the marketplace.

Read more 
Article

Meeting Millennial traveler needs: Lessons from the sharing economy

Article | Meeting Millennial traveler needs: Lessons from the sharing economy

Discover the needs of the Millennial traveler that are reshaping the travel and hospitality industry, and building brand loyalty in the process.

Read more 
Article

When silence is golden: Improving customer service with speech analytics

Article | When silence is golden: Improving customer service with speech analytics

Learn some top ways brands can leverage speech analytics to improve the customer experience by identifying call drivers, pain points, gaps in training and more.

Read more 
Article

Four steps for successfully adding data analytics into your customer service strategy

Article | Four steps for successfully adding data analytics into your customer service strategy

Data analytics holds the potential to transform operational effectiveness and deliver customer service improvements but implementation can be challenging. Discover our four steps for success.

Read more 
Article

Four reasons why artificial intelligence belongs in your customer service strategy

Article | Four reasons why artificial intelligence belongs in your customer service strategy

From building customer loyalty to reducing attrition rates, discover the many reasons why artificial intelligence is becoming a powerful customer service tool.

Read more 
Article

How to keep customers front and center when scaling your business

Article | How to keep customers front and center when scaling your business

Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.

Read more 
Article

How Millennial habits impact banking innovation and customer service

Article | How Millennial habits impact banking innovation and customer service

Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.

Read more 
Article

Healthcare and IoT: Balancing patient privacy, innovation and customer service

Article | Healthcare and IoT: Balancing patient privacy, innovation and customer service

Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.

Read more 

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.