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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

Universal agents: The pros and cons of having super agents on staff

Article | Universal agents: The pros and cons of having super agents on staff

Universal agents can improve First Contact Resolution and deliver memorable customer experiences, but are they worth the heavy investment?

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Infographic

Man vs. Bot: Does automation lead to better CX?

Infographic | Man vs. Bot: Does automation lead to better CX?

Learn how leading tech brands are utilizing AI-enhanced automation to improve both the customer and agent experience.

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Article

‘Artificial intelligence will solve everything,’ and other AI myths

Article | ‘Artificial intelligence will solve everything,’ and other AI myths

Separating fact from fiction. Discover what artificial intelligence can — and can't — do for businesses.

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Article

The future of customer service: When customers outsource their support issues

Article | The future of customer service: When customers outsource their support issues

A new trend is emerging in the customer service industry, with customers outsourcing their complaints and service needs to a third party.

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Article

Why a customer-first strategy is good for your brand — and bottom line

Article | Why a customer-first strategy is good for your brand — and bottom line

Learn how to craft great customer experiences while staying true to your business.

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Article

Why an engaged workforce enhances security in healthcare customer service

Article | Why an engaged workforce enhances security in healthcare customer service

Find out how engaged team members can serve as the first line of defense against digital fraud in healthcare.

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Article

The future of customer experience with blockchain

Article | The future of customer experience with blockchain

Learn how blockchain technology is transforming customer service and improving consumer trust through greater transparency.

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Article

Cybersecurity: What traits to look for in an outsourcing partner

Article | Cybersecurity: What traits to look for in an outsourcing partner

Discover five key privacy and security traits to consider when selecting a customer experience delivery partner.

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Article

Five things all financial services leaders need to know about customer service

Article | Five things all financial services leaders need to know about customer service

Discover best practices for boosting customer service in the financial services industry from customer experience experts.

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Article

The three customer service basics that are non-negotiable

Article | The three customer service basics that are non-negotiable

Before your support team tackles new, high-tech frontiers, it's crucial they master these three customer service fundamentals.

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Article

Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination

Article | Onshore, nearshore or offshore? What to look for in a customer experience outsourcing destination

Learn what key attributes to consider when selecting the right contact center location for your brand.

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Article

Why your cryptocurrency exchange needs an expert customer service partner

Article | Why your cryptocurrency exchange needs an expert customer service partner

Discover five key qualities to look for in a contact center outsourcing partner for high-quality customer service.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.