Articles & events

Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

Read more

Article library

No results found. Try widening your search results by changing the filters above.
Infographic

Survey results: Millennials’ views on social media and the customer experience

Infographic | Survey results: Millennials’ views on social media and the customer experience

Uncover new social media insights, based on a survey commissioned by TELUS International and conducted online by The Harris Poll.

Read more 
Article

Are you underestimating the role of culture in digital transformation?

Article | Are you underestimating the role of culture in digital transformation?

For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.

Read more 
Article

How the mobile customer experience is driving holiday sales in 2018

Article | How the mobile customer experience is driving holiday sales in 2018

Discover three strategies for creating mobile-friendly touchpoints in the customer journey.

Read more 
Article

How leading brands are supercharging social media customer support into the future

Article | How leading brands are supercharging social media customer support into the future

What's next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.

Read more 
Article

The most important quality for a healthcare customer service agent to have

Article | The most important quality for a healthcare customer service agent to have

Learn how to make your company's healthcare customer service a more empathetic, humane experience.

Read more 
Article

Is the medium still the message in the digital age?

Article | Is the medium still the message in the digital age?

Find out whether the classic saying is still relevant to the modern customer experience.

Read more 
Article

The power of a good FAQ

Article | The power of a good FAQ

Discover four best practices for creating a customer-friendly FAQ that will wow and delight.

Read more 
E-book

E-book: Fintech and financial services for the ‘ages’

E-book | E-book: Fintech and financial services for the ‘ages’

Discover customer experience (CX) best practices for Millennials, Baby Boomers and more.

Read more 
Article

Bleisure customer experience: Meeting the needs of the modern traveler

Article | Bleisure customer experience: Meeting the needs of the modern traveler

Learn how to deliver exceptional customer service to travelers who blend business and leisure.

Read more 
Article

Why design thinking in the contact center drives CX innovation

Article | Why design thinking in the contact center drives CX innovation

Find out how design thinking and journey mapping are elevating the customer experience.

Read more 
Article

Why bots break (and how to build them so they don’t)

Article | Why bots break (and how to build them so they don’t)

Learn how to avoid the most common robotic process automation (RPA) pitfalls.

Read more 
Article

Delivery to your door: The best of intelligent automation

Article | Delivery to your door: The best of intelligent automation

From mattresses to groceries, learn how intelligent automation is changing customers' expectations of home delivery.

Read more 

Contact an outsourcing expert Contact an
outsourcing expert

Let us answer your questions, provide more details, or share our industry expertise.

Get in touch

Did you know?

TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.