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Article | Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Article

Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?

Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.

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Article

Three essential elements for superior telecom customer experience

Article | Three essential elements for superior telecom customer experience

Learn why great customer service in telecom demands a blend of digital transformation and an engaged corporate culture.

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Article

Intelligent Self-Service: Help your customers do more with less (effort)

Article | Intelligent Self-Service: Help your customers do more with less (effort)

Discover why bundling simple customer-brand interactions with advanced technologies is the wave of the future.

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Article

Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

Article | Doing it for the ‘Gram: Instagram’s impact on travel and hospitality CX

Learn why more and more travel and hospitality brands are seeing the value in Instagram as a sales and customer service tool.

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Article

E-book: Five steps for Conversational Bot success

Article | E-book: Five steps for Conversational Bot success

Download our short guide full of insights and tips that you can apply to your own digital transformation journey.

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Article

Fintech’s growing role in online gaming and player support

Article | Fintech’s growing role in online gaming and player support

Learn how player support is evolving with financial technology. 

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Article

Why you need a mobile-first strategy

Article | Why you need a mobile-first strategy

Discover four key trends driving the mobilization of the customer experience.

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Article

Are we experiencing an ‘infobesity’ epidemic?

Article | Are we experiencing an ‘infobesity’ epidemic?

Discover six ways to optimize data in the contact center—and avoid information overload.

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Article

How IHG takes hospitality to new heights

Article | How IHG takes hospitality to new heights

From pale ale to world-class hospitality, learn how a popular UK brewery came to be a world-leading hotel company.

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Article

How to optimize your customer win-back strategy

Article | How to optimize your customer win-back strategy

Discover best practices for resolving complaints and winning back customers.

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Article

Digital transformation technologies for banking pioneers

Article | Digital transformation technologies for banking pioneers

Discover four technologies leading the digital enablement of the financial services industry.

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Article

How to tap into the strengths of a culturally diverse customer service team

Article | How to tap into the strengths of a culturally diverse customer service team

Discover customer experience (CX) best practices for supporting and encouraging cultural diversity in customer care.

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Article

What is DX? And other digital customer experience terms defined

Article | What is DX? And other digital customer experience terms defined

AI, RPA, VA, IoT — the list of acronyms defining the digital customer experience is never-ending. Here are the DX terms you need to know.

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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.