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Next-gen digital & customer experience solutions for global & disruptive brands.

TELUS International is a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.

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Global coverage in 40+ languages

Over 32,000 team members deliver superior customer experience and digital solutions in more than 40 languages from some of the best outsourcing destinations.

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Featured article

First Call Resolution: Difficult to measure, dangerous to ignore

First Call Resolution (FCR) is a critically important call center metric, particularly because it’s so closely tied to
customer satisfaction. This article offers techniques for measuring FCR and concrete ways to improve it.
First Call Resolution: Difficult to measure, dangerous to ignore View article View all articles 

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Your ‘never quit’ attitude, passion and loyalty to our customers are contagious and admirable.

Regional Sales Manager,
Fortune 500 tech company

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