Upcoming events
-
COMPTEL PLUS Fall Convention and Expo
Sep. 12 - Sep. 15, 2010
Event Details
Dallas, TX -
EMACS Utilities Conference
Oct. 25 - Oct. 27, 2010
Event Details
San Diego, CA
Utilities - Strategic, cost-effective contact center and customer service solutions for utilities.
Videos
PDFs and Brochures
Contact Center & BPO
- Contact Center Overview
- Financial Services
- Consumer Electronics
- Technical Support
- Gaming Companies
- Energy & Utilities
- Travel & Hospitality
IT and Managed Solutions
Managing Successful Contact Center Programs
- The Importance of Location to Contact Center Success
- Voice of the Customer: Putting Customers at the Forefront
- Analytics-driven Workforce Optimization
- Outsourcing - A Partnership Approach - Global Telecoms Business magazine
- The Value of Partnership - Capacity magazine
- Managing Program Ramps with Consistent Service
Using Six Sigma to Improve Contact Center Metrics
- Improving Average Handle Time (AHT)
- Improving Average Handle Time (AHT) for Online Chat
- Improving Net Promoter Score - Will your customer recommend you to others?
- Improving Quality including Customer Satisfaction
- Reducing Sales Returns
- Enhancing Revenue versus Cost of Goods Sold
- Improving First Call Resolution (FCR)
Insights for Gaming Companies
- Customer Support Solutions for Gaming Companies
- Game On! Why Leading Gaming Companies Choose TELUS
- The Importance of Location to Contact Center Success
Meeting the Customer Experience Challenge in the Utilities Market
- Are Utilities Prepared for the Smart Grid Customer Experience? - TELUS and IDC Energy Insights
- Customer Service 2020 - Public Utilities Fortnightly magazine
- Smart Grids: Understanding the Challenges - US Infrastructure magazine
- Seamless Integration into the Grid - Power & Energy magazine
- Customer Care and Revenue Assurance for a Leading Utility
- Brighter Ideas for Energy Conservation
Insights for Financial Services
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