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Sales & Marketing Outsourcing Services
At TELUS International, we believe that the ultimate goal of sales is to make customers. Our exceptional call center agents handle millions of sales calls each year, directly contributing to our clients' revenue streams. As a leading provider of sales and marketing solutions for a range of businesses, we have an excellent track record for meeting average order values and close rates.
The sales and marketing support activities that we can perform for your business include:
- Proactive and reactive chat programs
- Customer acquisition programs
- Onboarding/welcome programs
- Customer retention programs
- Win-back and loyalty programs
- Inbound and outbound sales
- Cross-sell and up-sell sales
Take the experience of a leading computer manufacturer. After partnering with TELUS International, the client was able to transform a necessary support queue into a significant revenue-generating opportunity with increased close rates and average order values. TELUS International also pioneered the use of an online chat sales channel, generating millions in additional sales for the client.