Our team

As president of TELUS International Philippines (TIP), Jeff leads the organization bringing together all functional groups and providing leadership and coordination for the Manila team. Jeff took over the role from Javier Infante, who now sits on the Board of Directors as Vice-Chair for TIP.

Jeff has spent over 20 years in the contact center space, primarily in executive operations but has also enjoyed responsibility for Sales Management and Client Relationship leadership. Jeff joined TIP from IBM Global Process Services, where he served as Director and Country Head in the Philippines. Previously, he was with ICT Group for five years as Executive Vice-President of Strategy and Development Asia, and before that, Consumer and Telco Markets.

Jeff has a diverse and exciting professional background, including roles in the United States, Canada, and the Philippines. He has lived in the Philippines since 2008 and loves his adopted homeland, even though it’s a long way from the small farming community in Iowa where he was raised.

Jeff currently serves on the Board of the Contact Center Association of the Philippines (CCAP). He is also a dynamic speaker on the topics of Global Relationships, Selecting an Outsource Partner, Operational Excellence, Creating a Unique Culture, Reducing Attrition, and Building Powerful Leaders.

Jeff holds a Bachelor of Arts degree in Business from Luther College in Decorah, Iowa, USA.